View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Wednesday, September 3, 2025
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
Copilot in Excel | Be more analytical
Surface for SMB - Device Comparison Flyer
In a competitive business environment, adoption of advanced technologies like Artificial Intelligence (AI) becomes crucial. When leaders agree that businesses need to adopt AI to stay competitive, doesn't it make sense to invest in devices that fundamentally leverage this technology? Our new content 'Surface for SMB - Device Comparison Flyer', gives you a detailed comparison of the top Surface devices, highlighting the power of AI towards meeting your business objectives. These devices are powered by the latest processors to accelerate intelligent experiences, unlock new ways of employee engagement, and amplify productivity on the go. With a choice of silicon options, Microsoft Surface provides a solution tailored to your business needs. Contact us today to order the perfect Surface devices with Windows 11 Pro security and productivity enhancements for your organization.
Windows 11 Pro Intel vPro Microsite
Keep your data secure and boost productivity with Windows 11 Pro featuring Intel Inside®. Embrace the benefits of AI that 90% of knowledge workers say aids them in saving time, and experience up to 50% faster workflows. Microsoft's Windows 11 Pro resists cyber threats with enhanced credentials and offers its most secure line of PCs ever. Additionally, with Intel vPro®, attack surface is reduced by 70%, compared to a 4-year-old device. Users also reported a 62% drop in security incidents. Experience flexible and efficient work styles with a range of devices, including 2-in-1 laptops, ideal for mobile and hybrid working. Enjoy longer battery life and smart updates. Upgrade before Windows 10 support ends on October 14, 2025 to continue enjoying ongoing security updates. Businesses who switched to Windows 11 Pro saw a 64% decrease in overall IT maintenance costs. With the reseller's help, streamline your upgrade and secure your business with the robust protection and performance of Windows 11 Pro with Intel vPro®. Check out this comprehensive microsite and contact us today to get started.
Tuesday, September 2, 2025
QNET increases security response efficiency 60 percent with Microsoft Security Solutions | Microsoft Customer Stories
Your security team needs to move faster than cyber threats — but traditional methods aren't enough. This customer story details how QNET improved its security efficiency by 60% with Microsoft Security Solutions, using AI-powered automation and advanced security analytics to stay ahead of evolving threats. Read the story to see how AI can help security teams respond faster and improve protection. Need guidance on implementing AI security in your organization? Contact iTech DMV Solutions today.
Build and Modernize Intelligent Apps
Experts agree that cloud migration is an essential element of a digital transformation since it allows teams to take advantage of cloud-native tools and capabilities to modernize and develop intelligent apps. See how to start on the app building and modernization journey in this essential eBook providing an overview of the components, solutions and practices that can drive your transformation.
After reading, reach out to iTech DMV Solutions today to set up a no-obligation demo to see what intelligent applications would do for your business.
Performance Reborn
The datasheet, "Performance Reborn," offers a comprehensive look at the features that enable Snapdragon X Elite to elevate AI experiences across industries. With advanced AI capabilities, Snapdragon provides the power to unlock new workflows and enhance user experiences. Download the datasheet for highlights of key features, benefits and specifications. Contact us to learn how iTech DMV can help you can drive productivity and innovation with Snapdragon X Elite.
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how iTech DMV can help you differentiate your organization's service operations with AI.
Accomplish more in less time
Start creating and get results quickly with Microsoft 365 and Copilot, your AI work assistant.
Watch this video to learn what Copilot can do to help you land more sales, create innovative content and gain insights faster.
Dell Pro Desktops and All-in-Ones
Today's businesses need PCs that are built to perform — not built to complicate. This brochure introduces Dell Pro Desktops and All-in-Ones, a simplified lineup powered by AI options and designed for efficient IT management. Download the brochure to see the full lineup, and reach out to iTech DMV for help selecting the right fit.
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